Refund policy

1. Custom Orders & Special Items

Special orders where custom fabrics, colors, or configurations are selected are non-refundable and non-cancelable. Once your order is placed, we immediately begin the building or ordering process with our manufacturers.

Exceptions: At our sole discretion, we may permit cancellation of a custom order. In such cases, a restocking fee of twenty-five percent (25%) of the purchase price, plus any applicable shipping or delivery charges, will be assessed.

Color Variations: Items viewed on computer screens or sample swatches may not exactly match the final product due to variations in monitors, lighting, and dye lots. We recommend researching colors and fabrics thoroughly before ordering. Color variation does not constitute grounds for return or exchange.

 

2. Measurements & Fitment

We provide dimensions for all products in item descriptions, on tags, and upon request. It is the customer's responsibility to measure doorways, stairways, hallways, and the intended placement area to ensure the furniture will fit prior to purchase.

Products that do not fit through entryways or into the intended space are not eligible for return or refund.

 

3. Return Eligibility

Returns may be considered only under the following conditions:

• Item must be new, unused, and in original condition from a smoke-free and pet-free environment.
• All original packaging must be 100% intact. Do not discard packaging until contents have been fully inspected.
• Items that have been assembled, or where assembly has been attempted, cannot be returned.
• If a personal repair is attempted on a damaged or defective item without first contacting us for a replacement part, the item becomes ineligible for repair, exchange, or refund.

Restocking Fee: Any approved return is subject to a restocking fee of twenty-five percent (25%) of the purchase price. Delivery fees are non-refundable.

4. Orders & Unreceived Items

Items that have been ordered but not yet received, not yet picked up, or not yet delivered are generally not eligible for cancellation, return, or refund.

Exceptions: In special circumstances, if cancellation is approved prior to shipment, a restocking fee of twenty-five percent (25%) of the purchase price or $200, whichever is greater, will apply.

 

5. Dispute Resolution

Any disputes shall be governed by the laws of the State of North Carolina. The parties agree to attempt good-faith negotiation before pursuing other remedies.

6. Changes to Terms

Morse Home Furnishings reserves the right to modify these terms at any time. The terms in effect at the time of purchase govern that transaction.