Shop furniture that’s currently in stock at Morse Home Furnishings and available for fast local pickup or delivery, with many items available for delivery within 72 hours.
What is your return/refund policy for online furniture purchases?
All furniture sales are considered final. In certain circumstances, we may make an exception for merchandise that is still sealed and in its original packaging. Approved returns may be subject to a restocking fee of up to 25%.
If your order is delayed by more than 14 days beyond the original estimated timeline provided to you, we will give you the option to receive a refund.
Can I cancel or change my order after it has been placed?
Special-order items cannot be canceled once the order has been placed. For in-stock merchandise, cancellations may be made up to 48 hours before the scheduled delivery.
Canceled orders may be subject to a restocking and handling fee of up to 25% of the item cost, including in-stock merchandise that has not yet been delivered.
If you need to make a change to an order, please contact us as soon as possible and our team will let you know what options are available.
What happens if my furniture arrives damaged or there is an issue with my order?
If your furniture is damaged when it arrives at your home or when you pick it up, we’ll take responsibility for working with you to resolve the issue.
Most issues are resolved within two days. In situations requiring additional time, please allow us up to 14 days to determine the appropriate resolution and up to 30 days for the issue to be fully resolved.
If you experience an issue with your order, contact us and our team will work with you directly.
How does store pickup work?
If you select store pickup, our team will call you as soon as your furniture is ready. Please wait until we’ve confirmed that your order is ready before coming to the store.
Pickup is available at Morse Home Furnishings, 2800 E 10th Street, Greenville, NC.
How quickly can I receive my furniture?
Items that are currently in stock can usually be delivered within 72 hours. After you place your order, a member of our team will contact you directly to confirm availability and timing and coordinate your delivery.
For products that need to be ordered, delivery timing will vary based on availability. Our team will contact you after your order is placed with the expected timeline.
Want to know how quickly you can receive something before you order? Call or text us at (252) 999-2738 and we’ll be happy to check availability and delivery timing for you.
Please note: Our website may display “Usually ready in 5+ days” for store pickup on certain products. Actual availability and pickup timing varies by product, so please contact us if you’d like to confirm timing before purchasing.
How is delivery scheduled after I place my order?
You don’t need to schedule delivery yourself. After your order is placed, a member of the Morse Home Furnishings team will contact you directly to confirm availability and coordinate your delivery.
If you’d like to confirm availability or expected delivery timing before placing your order, you’re also welcome to call or text us at (252) 999-2738.
Can I speak with someone before placing my order?
Absolutely. If you have questions about a product, availability, delivery, financing or anything else before ordering, call or text us at (252) 999-2738. Our team will be happy to help.
Do some products have different ordering policies?
Most orders follow the policies outlined above. Special-order merchandise has different cancellation restrictions and cannot be canceled once the order has been placed.
If you’re unsure whether a particular product is considered a special order, call or text us at (252) 999-2738 before purchasing and we’ll be happy to confirm.
